Sasha

We charge you for your bills in advance, meaning the payment you make covers a 30 day period from when your tenancy starts. For example, if your tenancy started on the 10th October and you made a p...

When we set up a payment, we create a trigger which then allows us to charge you via direct debit, that trigger will always take 3-5 working days to leave your bank account. If a payment fails, it ...

In order to change your direct debit details, you need to follow the below instructions:   1 - Contact your bank and ask them to cancel the direct debit with Billing Better (note that you can somet...

  If you have any late payments please get in touch with our Customer Service team as soon as you can. There are a number of options for settling late payments.   We can either let the direct debit...

Currently we only offer Direct Debit as a method of payment, we cannot support bank transfer as a monthly payment method.   In order to set up your direct debit, you'll need to follow the below ins...

Our quotes are calculated based on the number of occupiers living in a property. The more occupiers living in a property, the higher your initial quote will be as your home will use more energy and...

You can read our Terms of Service  here.

To access your dashboard, please follow this link and click 'Login', then select 'Tenant Login' from the drop down menu.

The Standard Variable Tariff (SVT) is a variable energy tariff where the unit rates and standing charges can increase or decrease. The next projected increase of the SVT is the 1st April when the E...

In order to establish your final energy balance, we ask all customers for a final meter reading. This will ensure that the energy company invoices you accurately rather than based on estimated read...