Leadership

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Activity overview

Latest activity by Leadership
  • Leadership created an article,

    Why have I been charged at the start of the month?

    We charge you for your bills in advance, meaning the payment you make covers a 30 day period from when your tenancy starts. For example, if your tenancy started on the 10th October and you made a p...

  • Leadership created an article,

    Why have I been charged twice in one month?

    When we set up a payment, we create a trigger which then allows us to charge you via direct debit, that trigger will always take 3-5 working days to leave your bank account. If a payment fails, it ...

  • Leadership created an article,

    How can I change my payment details?

    In order to change your direct debit details, you need to follow the below instructions:   1 - Contact your bank and ask them to cancel the direct debit with Billing Better (note that you can somet...

  • Leadership created an article,

    I'd like to pay my missed payments

      If you have any late payments please get in touch with our Customer Service team as soon as you can. There are a number of options for settling late payments.   We can either let the direct debit...

  • Leadership created an article,

    How do I set up a Direct Debit?

    Currently we only offer Direct Debit as a method of payment, we cannot support bank transfer as a monthly payment method.   In order to set up your direct debit, you'll need to follow the below ins...

  • Leadership created an article,

    How are energy and water quotes calculated?

    Our quotes are calculated based on the number of occupiers living in a property. The more occupiers living in a property, the higher your initial quote will be as your home will use more energy and...

  • Leadership created an article,

    Where can I see your Terms of Service

    You can read our Terms of Service  here.

  • Leadership created an article,

    How do I login to the Tenant Dashboard?

    To access your dashboard, please follow this link and click 'Login', then select 'Tenant Login' from the drop down menu.

  • Leadership created an article,

    Whats the difference between a Standard Variable Tariff (SVT) and a fixed tariff?

    The Standard Variable Tariff (SVT) is a variable energy tariff where the unit rates and standing charges can increase or decrease. The next projected increase of the SVT is the 1st April when the E...

  • Leadership created an article,

    I sent in Meter Readings, why hasn't my price changed?

    We will continue to review your energy prices based on these readings and any future readings. If your energy price is going to be adjusted, you will receive an email confirming the new price a few...