Why have I been charged at the start of the month?

We charge you for your bills in advance, meaning the payment you make covers a 30 day period from when your tenancy starts. For example, if your tenancy started on the 10th October and you made a payment of £300.00 on the 12th October, this payment is actually covering 10th October to 9th November.

If you'd like to change the date we charge you each month, we can absolutely facilitate this, we just need you to get in touch with us and let us know which date of the month you'd like to pay.