When do I receive my final balance statement?

Once your tenancy ends, we'll receive your final energy balance up to 90 days after your tenancy ends. As soon as we have this, we'll send you your final statement. If your tenancy has ended more than 90 days ago, please get in touch with us by booking a call or submitting a ticket.

Top Top 1: If you haven't sent us meter readings already, please do so that we can ensure that your final bill is accurate.

Top Tip 2: If you've already left your home, you can request a copy of your check out report from your letting agent or landlord - your meter readings will be on this report.

Top Tip 3: Don't assume you have a credit for your home! Many of our customers assume they have a credit to be returned to them and it can come as a nasty surprise if the usage is higher than they initially thought. Your final balance will be based on your energy usage throughout the time using our service.